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"FYI - This does not work with "set-psdebug -strict". This setting requires all variables be defined before they can be referenced, the equivalent of "option explicit" from vbscript. " Read more
by Bill Faulk on Export CRM customizations using PowerShell

"Hi Molly -- this kind of stuff can be dicey to troubleshoot. Make sure the workflow scope is set to Organization and not User and that it is published. Sharing is not required. Then make sure their role can execute workflows. Hope this helps, Phil" Read more
by Phil Edry on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"Phil, I spoke too soon. I was able to get everything set up. I was testing this with out inside sales group and when they try to run the workflow they receive an error saying they do not have permission to run the workflow. I went back and made sure they had rights to the sync entity and the workflow. I shared the workflow with them (I believe that is what I should do), but they still cannot run it. What else could I be missing? Thanks in advance. Molly" Read more
by Molly McGill on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"Glad I could help!" Read more
by Phil Edry on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"Thanks Phil! That worked. I knew it was something simple that I was just overlooking." Read more
by Molly McGill on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"Hi Molly -- open a role that the salesman has and click on the very last tab "Custom Entities". Make sure he has rights on the Sync User entity. Best, Phil" Read more
by Phil Edry on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"I think this is really going to help us. I am having a problem configuring outlook for one of our salesman and I cannot get "Sync Users (contact)" to even show up. I'm sure I'm missing something in their role. Do you know what should be changed to allow them to see that?" Read more
by Molly McGill on Allow Multiple Users to Sync the Same Contact to Outlook Effortlessly with Microsoft CRM

"hi, good staff.I think calender is the most important aspects of any crm solution.It help to update the information about the events and also helpful to for modification of transactions and easily approachable medium " Read more
by real estate crm on Adding a Custom Calendar to the CRM UI

Altriva Team Blog

200 Process Limit in Dynamics CRM Online – Not As Limiting as it Might Appear

Posted by: Phil Edry on 8/15/2011
  • Categories:
  • CRM

While designing a recent Dynamics CRM Online implementation for a call center, I came across what I thought was a troubling limitation. The Subscription Management section for Dynamics CRM Online customers lists a process limit of 200.


Now you might ask, why would anyone have over 200 processes in a CRM implementation? And I would have to agree – chances are, if you have hundreds of workflows defined in your implementation, you probably got carried away.
 



However, in Dynamics CRM 2011, workflows are not the only type of process you can create. This particular call center is a 50 user 24x7 call center with significant call scripting usage and I knew we would likely go over 200 dialogs.

Luckily, I reached out to Microsoft Support and found out that the 200 process limit in Dynamics CRM Online does not apply to dialogs – it only applies to workflows. And this makes some sense – Dialogs run synchronously with user input, and workflows run asynchronously and can be kicked off automatically, putting high load on the servers where CRM Online is hosted.

We here at Altriva are pretty excited that Dynamics CRM Online 2011 is a viable option for call centers, and I know our call center clients are excited to sink their teeth into some of the new functionality CRM 2011 offers.

- Phil Edry
 

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