Support Plans

Microsoft technology experts
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About Altriva Support Plans

Get proactive technical and strategic support for Dynamics 365 and Power Platform

Keeping your business technology running smoothly  requires more than fixing breakages; ongoing adjustments are an integral part of preventing issues and staying aligned with your organization and its objectives. Your Dynamics 365 or Power Platform solution needs to adapt to software updates, business process revisions, and changes to data or related systems. An Altriva support plan can empower your team to not only address challenges as they arise, but also to continually make improvements through proactive technical and strategic support.


With an Altriva support plan, you have access to a team of Dynamics 365 and Power Platform experts. We get to know your environment closely and can tackle problems faster and more efficiently. These plans offer far more than highly skilled technical assistance though. Our team proactively reaches out regarding system usage and limits, bi-annual upgrade prep, and recommendations to help improve your platform and head off problems before they start.

Looking for implementation or enhancement services? Visit our Implementation Page or go to our Home Page for a full list of our services.

Reasons for Choosing an Altriva Support Plan

Access a Team of Experts

Altriva  has been working with Microsoft Dynamics since its initial Alpha release and our consultantsfrom our analysts and developers to technical and solution architectsoffer advice based on years of direct experience.

Make Smart Platform Decisions

Our award-winning consultants have deep, multi-industry experience that leads to insightful input and recommendations for your technology platform and beyond.

Be More Proactive

In addition to offering reactive break-fix support, our team also proactively reaches out with system usage monitoring, Microsoft upgrade preparation help, and suggestions for improving your platform and preventing problems before users are impacted.

Faster Issue Resolution

With an Altriva support plan, you work with consultants that are already familiar with your unique platform set up and can jump into problems faster. Additionally, we have an established relationship with Microsoft that allows us to escalate Microsoft tickets for faster responses on bugs.

Tackle Problems Before They're Urgent

When your team members know they have access to an annual support plan they're more likely reach out for help or insight when they need it, rather than allowing small issues to grow into something big enough to require a larger project or overhaul.

Reclaim Your Time

Free up your team to focus on other priorities and challenges. With a support plan, you have access to expert staff that can help you address issues quickly and take some of the burden off your internal team and make changes quickly.

Pre-defined Budgeting

Reduce cost variations month to month with a pre-defined billing structure that simplifies your annual or quarterly solution support budget.

Fill a Resource Need

Need an admin, analyst, or architect to support platform adjustments to fill a short-term or long term resource role? Our support plans can help fill the gaps.

Support Plans

Choose the plan that's right for your organization. Need help choosing? Send us an inquiry.

Basic

Break/Fix
Support

  • Defined response times
  • Dynamics 365 & Power Platform environment break/fix support
  • Regular system usage & error monitoring
  • 2x per year assessment for Microsoft upgrades

Professional

+ Environment Adjustments
& Enhancements

  • Includes all benefits of Basic
  • Reduced response time
  • Prep for semi-annual Microsoft upgrades
  • Deployment of D365 & Power Platform enhancements
  • Access to on-demand training

Enterprise

+ Technology Road Mapping,
Feature Demos & More

  • Includes all benefits of Basic & Professional
  • Functional review of new features and capabilities
  • Quarterly technology road mapping
  • Custom end user and system admin training

Altriva Mentor

Is your team looking for advisory services? Ask us about an Altriva Mentor plan. Get help making the right decisions for your unique requirements and business processes. Tap into the knowledge of our expert team when evaluating options, making customizations, aligning your business goals with product capabilities, untangling technical knots and more.

Contact us to learn more.

Supported Technologies

Our support plans are centered around Dynamics 365 and Power Platform, however we also support limited selection of non-Microsoft products. Interested in support for a tool you don't see listed below? Just send us a message.

Support Plan Inquiry

Interested in learning more about our support plans? Fill out the form below or give us a call at (425) 616-3921.

Other Services

Additional consulting services you may be interested in...

Implementation & Migration

Need help with you move to a Microsoft business application? Get the strategic and technical assistance you need to ensure a smooth rollout.

Learn More

Microsoft Licensing

Did you know Altriva is a certified Microsoft Solution provider? We license all major Microsoft product lines including Dynamics 365, Power Platform, Azure, Office 365, and more.

Learn More

Custom App Development.

Is your out-of-the-box environment missing a feature or function important to your business? Our developers can help! Contact us and ask about our Custom App Development Services.